How to choose an excellent hotel management system?
The hotel management system software is designed to establish a network service platform globally that assists the hotel industry in efficiently managing day-to-day hotel operations and marketing through cloud computing services. We have taken the lead in practicing the advanced concept of cloud computing globally, ushering in a brand-new IT era of industry informatization. Hotel management systems have become indispensable auxiliary tools and essential management tools in modern hotel management. Faced with numerous management systems available on the market today
For hotel managers faced with a wide range of hotel management software available on the market, how exactly should we select the right one?
1. Powerful functions
Hotel management software is designed specifically for hotel management. Especially for small and medium hotels, guesthouses, and inns with fewer guestrooms, it should keep costs "low", and abandon certain functions that are used for star-rated hotels only, making operations more "convenient".
2. Ease of operation and powerful management
Simple operations and concise operation screens. It should be easy for employees to learn and master, and feature a clear functional structure, convenient operation, and intuitive operation screens. Even managers and business operators without computer expertise can grasp it in a short time with minimal training.
3. Generating reports uniformly
As an important part of the hotel management system, report management allows the management to conveniently and promptly understand the operational status of all stores. It can analyze data more effectively and identify relevant coping strategies. It can also effectively evaluate subordinate hotels to eliminate operational and financial loopholes. Meanwhile, it facilitates centralized management by managers, and allows for the easy management of users, organizations, permissions being managed, etc. With powerful management functions, day-to-day management, report statistics, decision analysis, and other day-to-day operations are managed scientifically and modernly, improving the efficiency of hotel management effectively.
4. High system stability
A security assurance system for system services is established, including comprehensive information security policies, clear information security management systems, and effective management measures. The cloud computing service for hotel management software is a good choice. It safeguards every customer's information with the most robust facilities and strictest management just like a powerful central bank.
5. Excellent scalability
If a hotel needs to add other functions to the software, using the hotel management system as a platform to seamlessly integrate other compatible devices can reduce unnecessary troubles, alleviate the pressure on hotel staff, and improve work efficiency.
6. Sustainability and win-win cooperation
We need to understand the software we choose from multiple perspectives. A good hotel management system software program has to be continuously developed and improved by a professional software developer according to needs of industry development in order to always meet management needs of customers in different periods. When choosing software, we must select software companies that have a relatively stable development trajectory and industry innovation capabilities as partners. Therefore, when choosing hotel management software, we should assess brand strength and service guarantee, and, more importantly, consider whether it can better enhance service quality and effectively convert customers for the hotel. Only what suits a hotel can better enhance its own development.
System composition:
1. Frontend systems
Marketing, guest files, room rate plan, reservation, reception, front desk guest accounts, room center, night auditing, report center, general manager query, message center, backend AR accounts (used for the management of accounts receivable from travel agencies, contracted customers, and other customers), function allocation, and role authorization.
2. Optional systems
Telephone management system:
Functions: Real-time receiving and recording in accounts by telephone, call detail record classified statistics, telephone counter-control, and automatic telephone on/off.
3. Restaurant management system:
Functions: reservation, table setup, ordering and cashiering, report center, welcome, system settings, inventory purchase-sale-stock, sales ranking, and cost accounting.
4. Entertainment management system:
Functions: reservation, table setup, ordering and cashiering, business statistics, beverage management, and venue settings.
5. Bath management system:
Functions: opening, ordering, cashiering, statistical query, member management, technician commission, sales ranking, and item settings.
6. Bar management system:
Functions: welcome reception, ordering, cashiering, IC card management, beverage purchase-sale-stock, and system settings.
7. Engineering management system
Functions: equipment ledger, equipment maintenance, engineering repair request, engineering order receiving, online maintenance, real-time order cancellation, and workload statistics.
8. Member management system:
Functions: management of member accounts, member accounts, member consumption, etc., and a series of member reports.
9. Inventory management system:
Functions: inbound/outbound, detailed account recording, general ledger, inventory checking, warehouse management, query and statistics, and reporting.
10. Personnel and salary management:
Functions: employee information, rewards and punishments, training and education, salary payment, query and statistics, and reporting.
11. Room card management system:
Registration, activation, deactivation, and loss reporting of room cards
12. Guestroom control system:
Intelligent devices in the room can be controlled through the control functions of the mobile app.
System advantages:
Improving service quality
1) Powerful customer history management: including automatic identification of repeat customers and access to customer history data.
2) Advanced multi-condition data query: The operator has only to enter a condition keyword, and the system can automatically match it and quickly invoke relevant data.
3) Simplified check-in: Guest data can be directly entered into the computer without the need to fill information manually, and the check-in form or advance payment receipt can be printed out automatically, simplifying the check-in procedure.
4) Intelligent check-out procedure: The front desk cashier can communicate with the front desk and the customer service center via the computer, and has just to click on "Yes" or "No" as prompted to simplify operations.
5) In-hotel bill signing for consumption: Hotel guests can make purchases at various locations within the hotel and have their bills settled at the front desk.
Improving work efficiency
1) Quick and simple operations: With intuitive operation screens, it is simple and quick to operate.
2) Night audit function: The system's night audit generates comprehensive reporting functions, providing decision-making data for management.
3) Powerful classified statistics: The system can conduct classification based on various conditions, allowing the sales department and the management to track the occupancy status of repeat customers and contracted units at any time. Consumption ranking; The single stay and total guest stay rankings show the occupancy status of repeat customers, and certain discounts can be offered to guests, or membership cards or discount cards can be given away as the case may be.
4) Detailed room state information: Up to 8 room sates, each with a corresponding icon.
Improving economic efficiency
1) Room reservation control: The comprehensive individual and group reservation functions can prevent situations where rooms are available but cannot be rented out or rooms are fully booked but rebooking is required, and provide accurate and up-to-date information on room use and reservation at any time.
2) Automatic statistics of operating revenue: The revenue summary table makes the hotel management clearly aware of changes in guest sources and revenue structure over different periods.
3) Telephone control: Automatic telephone billing and telephone switch control can prevent the overcharging and undercharging of telephone bills.
Strengthening hotel management
1) Authorization control: Room rates are strictly controlled, and different discount authorizations must be assigned to different room rates.
2) Management of cashier entry management: All cashier entries can only be written off with red ink, and current records cannot be modified.
3) Management of computer permissions: All functions are subject to strict permission control.